How Vet My Roofer Collects, Uses, And Protects Your Information

1. Overview

Vet My Roofer is an independent homeowner guidance and contractor referral platform. We collect information to help homeowners understand roofing options, request guidance, receive roof pricing reports, and connect with vetted roofing contractors when available.

We respect your privacy and use your information to provide services, respond to requests, improve the website, communicate with you, and support homeowner referrals.

2. Information We Collect

We may collect information you provide directly, information collected automatically through the website, and information from service providers used to operate our business.

Information You Provide

• Name.
• Email address.
• Phone number.
• Property address or project location.
• Roofing project details.
• Roof type, project type, timeline, and service needs.
• Photos, files, or documents you upload.
• Payment and billing information when purchasing a paid service.
• Messages, form submissions, or other information you send to us.

Information Collected Automatically

• IP address.
• Browser type.
• Device type.
• Pages visited.
• Referral source.
• Website interactions.
• Approximate location data based on your device or IP address.
• Cookies, pixels, analytics data, and similar tracking technologies.

3. How We Use Your Information

We may use your information to operate the website, provide requested services, communicate with you, and improve the homeowner experience.

• Respond to your questions or form submissions.
• Provide free homeowner guidance.
• Prepare or support roof pricing reports.
• Review project information.
• Help connect you with vetted roofing contractors when available.
• Send appointment, report, referral, or project-related updates.
• Process payments for paid services.
• Send marketing, educational, or promotional messages where permitted.
• Improve website performance and user experience.
• Analyze website traffic and service demand.
• Prevent fraud, misuse, spam, or unauthorized activity.
• Comply with legal, accounting, or regulatory obligations.

4. How We Share Your Information

We may share information when needed to provide requested services, operate the website, process payments, communicate with you, or support referrals.

Contractor Referrals

If you request a contractor referral or submit roofing project information, we may share relevant homeowner and project details with roofing contractors in your area so they can contact you about your project.

Service Providers

We may share information with trusted service providers that help us operate the website and business, including:

• Website hosting providers.
• Form and CRM platforms.
• Email and SMS providers.
• Payment processors.
• Analytics tools.
• Scheduling tools.
• Measurement or reporting tools.
• Customer support and automation platforms.

Legal Or Safety Reasons

We may disclose information if required by law, legal process, government request, fraud prevention, security investigation, or to protect the rights, safety, and property of Vet My Roofer, users, contractors, or others.

5. SMS, Phone, And Email Communications

By submitting your phone number, email address, or contact information, you authorize Vet My Roofer and its service providers to contact you regarding your request, project, roof pricing report, referral, transaction, or related service.

Transactional Messages

Transactional messages may include project intake, appointment coordination, report updates, referral follow-up, support messages, payment confirmations, and other service-related communications.

Marketing Messages

Where permitted by law and with any required consent, we may send homeowner education, roofing reminders, newsletters, promotional messages, review requests, and service updates by email, phone, SMS, or similar channels.

SMS Opt-Out

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase. You may opt out of marketing text messages by replying STOP. You may request help by replying HELP or contacting us directly.

Email Opt-Out

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. You may still receive service-related or transactional emails after unsubscribing from marketing emails.

6. Cookies, Pixels, And Tracking Technologies

We may use cookies, pixels, analytics tools, advertising pixels, and similar technologies to understand website activity, improve performance, remember preferences, measure marketing campaigns, and improve our services.

These technologies may collect information about your browser, device, IP address, pages visited, links clicked, and interactions with our website.

You can usually control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Payments And Billing Information

If you purchase a paid service, such as a roof pricing report, payment information may be processed by a third-party payment processor.

Vet My Roofer does not intend to store full credit card numbers directly on its website servers. Payment processors may collect and process your payment details according to their own privacy policies and security practices.

8. Sharing With Roofing Contractors

If you request a referral, submit a project, or ask to be connected with a roofer, we may share relevant information with a roofing contractor or contractor network participant.

This may include your name, phone number, email address, property location, project type, roof details, timeline, and other information needed for the contractor to contact you or evaluate your request.

Contractors are independent businesses and may have their own privacy practices. Vet My Roofer is not responsible for the privacy practices of independent contractors after information is shared for a requested referral.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, transmission method, database, or storage system is completely secure. We cannot guarantee absolute security of your information.

10. Data Retention

We may retain your information for as long as reasonably necessary to provide services, manage records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and operate our business.

Retention periods may vary depending on the type of information, the reason it was collected, and legal or business requirements.

11. Your Privacy Choices

Depending on your location, you may have rights to access, correct, delete, or request more information about certain personal information we maintain.

You may contact us to request that we update or delete your information, subject to legal, operational, and recordkeeping requirements.

• You may opt out of marketing emails.
• You may opt out of marketing SMS messages by replying STOP.
• You may request corrections to inaccurate contact information.
• You may request deletion of certain information where legally required.
• You may adjust cookie settings through your browser.

12. Children’s Privacy

Vet My Roofer is intended for homeowners and adults seeking roofing guidance. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, please contact us so we can take appropriate action.

13. Third-Party Links And Services

Our website may link to third-party websites, tools, contractors, payment processors, scheduling platforms, analytics tools, or other services.

We are not responsible for the privacy practices, content, security, policies, or actions of third-party websites or services.

14. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, depending on how those laws apply to Vet My Roofer.

We may collect identifiers, contact information, internet activity, commercial information, geolocation-related information, and project-related information as described in this Privacy Policy.

We do not knowingly sell personal information in the traditional sense. If certain advertising or analytics tools are considered a “sale” or “sharing” under applicable law, you may contact us to request more information or opt out where required.

15. Changes To This Privacy Policy

Vet My Roofer may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.

Your continued use of the website or services after updates are posted means you acknowledge the updated Privacy Policy.

16. Contact Information

If you have questions about this Privacy Policy or want to make a privacy request, contact Vet My Roofer:

• Email: info@vetmyroofer.com
• Website: Contact Form